• We ship pan-India through trusted courier partners such as Delhivery, Bluedart, DTDC, Ekart, FedEx, DHL, and others selected according to your pin code.

• Orders leave our warehouse within 24 – 48 working hours after confirmation (Sundays & national holidays excluded).

• Delivery timeline:

  • 5 - 7 business days for most locations.

  • Up to 10 working days for remote zones in North-East India and Jammu & Kashmir.

Pricing & Charges

• All product prices already include shipping, taxes, and handling. No hidden fees at checkout or on delivery.

Tracking Your Order

• Once dispatched, you’ll receive an email/SMS with a live tracking link.

• Didn’t get tracking info within 48 hours? Email us at hello@desmento.com and we’ll help right away.

Delivery Attempts & Reshipping

• Couriers will attempt delivery up to three times.

• Please provide complete address and a valid mobile number to avoid failed deliveries.

• If a package is returned to us:

  • No extra cost if the error was ours.

  • Reshipping charges may apply if the address/availability issue was customer-side.

“Delivered but Not Received”

• If the tracking status shows “delivered” but you haven’t received the package, notify us within 48 hours.

• We’ll open an investigation with the courier (takes 5-6 working days).

• Claims after the 48-hour window cannot be guaranteed.

Order Cancellation

• You may cancel within 6 hours of placing the order by emailing hello@desmento.com.

• Cancellations requested after 6 hours or post-dispatch cannot be accepted.

Serviceable Regions

• We currently ship only within India.

• International shipping isn’t available yet, but we’re working on adding it soon.

Need Help?

For any shipping-related questions, write to hello@desmento.com.
Our team typically responds within 24 - 48 working hours.