Welcome to Desmento. By visiting our website or purchasing from us, you agree to be bound by the terms and conditions below. These Terms of Service apply to all users of the site, including customers, browsers, vendors, and content contributors. Please read them carefully. If you do not agree to these terms, kindly refrain from using the website or our services.

We may update these Terms of Service occasionally. Any changes will be reflected on this page, and your continued use of the website implies your acceptance of the updated terms.

Using Our Website
By using www.desmento.com, you confirm that you are at least the age of majority in your state or country of residence, or that you are using the site under the supervision and consent of a parent or guardian.

You agree not to use our products or services for any illegal or unauthorized purpose and not to violate any laws, including intellectual property laws. We reserve the right to refuse service to anyone for any reason at any time.

Product Information and Display
We make every effort to display product details, sizes, and colors as accurately as possible. However, actual colors may slightly vary due to lighting or screen differences. These minor differences do not qualify as defects.

It is the customer's responsibility to check the product description, size guide, and fabric information before placing an order.

Pricing and Modifications
All prices are listed in INR and may be updated at any time without prior notice. We reserve the right to modify, pause, or discontinue any product or service.

We are not liable for any price changes, errors in product listings, or unavailability. If an item you ordered is unavailable, we will inform you and initiate a refund where applicable.

Orders and Billing Information
You agree to provide accurate billing and shipping details when placing an order. Incorrect information may lead to delays or failed delivery.

We may cancel or limit orders at our discretion, especially if they appear to be from resellers or distributors. If we need to cancel or update your order, we will attempt to contact you using the details you provided at checkout.

Cash on Delivery (COD) Orders
Cash on Delivery is available for select locations. We may cancel COD orders if:

• We do not receive confirmation from the customer
• The delivery pin code is not serviceable for COD by our courier partner

Repeated cancellations or refusals of COD orders may affect your eligibility for this payment option in future.

Returns and Exchanges
Returns and exchanges are accepted as per our Return & Exchange Policy. You may request a return or exchange within 7 days of delivery, provided the item is:

• Unused, unwashed, and in original condition
• Returned with original packaging, tags, and invoice intact

Please note:

• Only one return or exchange is allowed per order
• Sale or discounted items are not eligible for return or refund unless damaged or incorrect
• Refunds for COD orders will be issued via bank transfer after inspection and approval

Personal Information
Your personal information is handled securely and in accordance with our Privacy Policy. We do not sell or misuse your data. Payment details are processed via trusted, encrypted third-party platforms such as Shopify and Razorpay.

Third-Party Services and Tools
Our site may link to third-party platforms, tools, or services. We are not responsible for the content, privacy practices, or accuracy of these services. Any use of such tools is at your own risk, and we encourage you to review their terms and policies.

User Feedback and Comments
We welcome your reviews and suggestions. By submitting feedback (by email, form, or social media), you allow Desmento to use, edit, or publish it without obligation.

You are responsible for ensuring that your comments:

• Do not violate any third-party rights
• Are not offensive, defamatory, or misleading
• Do not contain viruses or malicious links

We reserve the right to moderate or remove any content that goes against these terms.

Prohibited Activities
To keep our website safe, users may not:

• Use the site for illegal or fraudulent activity
• Violate intellectual property rights
• Upload viruses or attempt to harm the site
• Spam, scam, or impersonate others
• Collect or misuse the personal information of other users

Violation of these terms may result in restricted access or termination of services.

Service Availability and Limitations
While we strive to offer a smooth shopping experience, we do not guarantee uninterrupted or error-free access to the site. All services and products are provided “as is,” without warranties of any kind.

We are not liable for:

• Delays in shipping or delivery
• Minor differences in product colour or size
• Any technical issues on the site

Indemnification
You agree to indemnify and hold Desmento and its affiliates harmless from any claims, losses, or legal fees arising from your misuse of our website or violation of these terms.

Severability
If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will still apply.

Termination
You may stop using our services at any time. We also reserve the right to suspend or terminate access to our website or services if these terms are violated.

Governing Law
These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts, as per applicable law.

Contact Us
For any questions or support, please reach out to us at:
📧 hello@desmento.com